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Breakdown

My car has been towed to Motacare what happens now?

Firstly your car will be stored in a locked secure compound. The next step will depend on what you stated to the Patrolman when you brokedown. If you asked for your car not to be touched we will not touch it. You have 5 days to decide what you are doing with the vehicle before you will be charged storage.

If you asked us to have a look at your vehicle and authorised an amount usually up to $100.00 then we will give you a call to acknowledge the vehicle has arrived and see if we can fix it within the $100 or give you an estimate for the full repair. WE WILL NEVER GO OVER THE AUTHORISED AMOUNT WITHOUT YOUR PERMISSION. Once we have given you an estimate the $100 will go towards the repair.

Please ensure that you have you are available on your phone as without authorisation the repair can not commence.

When the repair is complete we will give you a call to let you know that you can come and pick up your vehicle.

Please be aware that Motacare provides a secure locked compound however your vehicle is stored at your own risk. So please make sure that all valuables are removed from the vehicle before it is towed.

Vehicle Inspections

Do you do onesite tests?

No we don't. We believe there is nothing like checking a car on a hoist. Things can get missed when you are trying to do a Pre Perchase on the ground.


How do I get the vehicle to you Workshop?

The dealer or the owner will be only to happy to drop the vehicle off and pick it up. They are keen to do this because they hope they are about to get a sale.

What happens to the test?

The test is yours. You paid for it. You will be emailed a copy and you will get to speak to the mechanic who performed the test. We do not discuss the results with the person presenting the car. You can use the test to bargian with the seller if you want.

How do I pay for the test?

Usually the tests are paid for with credit card over the phone. You are welcome to direct debit are pay at our offices. However the funds must be cleared before we start the test.


How much do the Pre Purchase Inspections cost?

It varies a lot depending on the type of vehicle and the age and how comprehensive you want to check the vehicle. Best to give us a call and we will give you a price.

Child Restraints

Do I need an appointment?

Yes. The main reason is thhat we have to make sure that our highly trained staff members are available.

Do I need to bring anything?

Obviously the seat if you have it and also an old towel if possible. The towel is useful to help position the seat at times.

How long does it take?

Depends on how much information you want to get out of our trained fitter and the vehicle. Usually allow 20 minutes to 30 an hour. Make sure you bring other family members that might be going to use the vehicle and seat. Best that everyone knows the correct procedures.